Pimp Post #2 and a Google Analytics Rant

August 3, 2009 at 10:02 pm
filed under General, UX
Tagged , , , , , ,

It’s time to pimp out events that I am a fan of again.

  1. Monthly IA Meet-up at a new location, Rendezvous! It’s the 2nd Tuesday of each month (in Seattle), and usually has lots of cool/interesting people in attendance like librarians, iSchool peeps, and UX/IA professionals.
  2. Its Web Analytics Wednesday again! This time I hope to not have an epic fail again, and will stay the whole time. Hopefully I can put faces to handles for some followers on Twitter! Once again, POP is generously hosting.
  3. And Houghton Market in Kirkland is having a beer sale for 20% off as they are going out of business. Sad times, but beneficial to beer lovers.

GA Rant

OK, I hope that Google Analytics was having some random, never-will-happen-ever-ever-again technical issues going on today, because I was really annoyed. First, I kept getting compiler errors for the graphs that are automatically generated. Then, GA had all these horrible error messages that were not informative and did not assist in user recovery. The first error message I got was: “There was an error fetching data for this view.”  So, you know, I didn’t know what to do other than refresh the page. Next, I got another error message on a different metric that read “An Error Has Been Detected. Please try again. Thank you for your patience.”

Besides the fact that they used incorrect capitalization on the 2nd error message, it clearly violates one of Jakob Nielsen’s 10 heuristics for interface design:

Help users recognize, diagnose, and recover from errors. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

I generally really like the UI and UX of the Google Analytics tool, I think its easily manipulable and employs clear, simple design. However, the errors were frustrating, and I didn’t know how to fix any of them. I still don’t know what went wrong! #UXFail.

Also tomorrow is ZAAZ kickball and I’m on Team Tom Selleck. I hope to represent well.

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  1. Pimp Post #2 and a Google Analytics Rant | Adobe Tutorials

    on August 3, 2009 at 10:18 pm

    [...] It’s time to pimp out events that I am a fan of again . Monthly IA Meet-up at a new location, Rendezvous ! It’s the 2nd Tuesday of each month (in Seattle), and usually has lots of cool/interesting people in attendance like librarians, iSchool peeps, and UX/IA professionals Read more here: Pimp Post #2 and a Google Analytics Rant [...]

  2. Jeff Noethen (@eljefe29)

    on August 4, 2009 at 12:07 am

    Hey, your link to IA goes to the WAW sign up. Just thought I’d help ya out! Oh and make sure you wear a mustache for Team Tom Selleck! :)

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    on August 4, 2009 at 2:26 am

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  5. Sarah

    on August 4, 2009 at 6:38 am

    LOL lame! Thanks for catching that! And I’m pretty sure I’m wearing a mustache, short running shorts, and aviator sunglasses in honor of Tom. :)