I kind of knew this was happening a week ago, but I didn’t want to post about it until things were finalized. As of November 2nd I will no longer be working at ZAAZ and Microsoft, because I’m moving over to Cobalt to be a web and optimization analyst there.  Cobalt is a Seattle-based company that does digital marketing in most of the automotive space in the U.S.  One of my Microsoft bosses made fun of me for moving into that industry, but I see it as continuing to work on analytics, whatever the client.  And Cobalt just made the Deloitte Fast 500 for the 9th time, so they’re doing ok.

It is a really cool and exciting opportunity for me, and it should be an interesting challenge to deal with monetizing site activity and conversions for cars instead of software. I’m lucky to have the chance to work on both analytics and optimization (finally!), which means I should start brushing up on my statistics now.  If anyone knows of good stats resources/tutorials, let me know!

I’m sad to leave the people at ZAAZ and Microsoft, but I’m glad to have had the chance to work and learn at both places, and I even got to play on the ZAAZ soccer team. Hopefully this transition means my blog posts will include even more interesting and complicated problems from working in a new area.

Twitalyzer Top 100 Most Influential #Measure Tweeters

Twitalyzer rankings for #measure

In other news, Eric Peterson’s Twitalyzer tool ranked the top 100 most influential people using the #measure hashtag on Twitter. And you’re probably thinking “Whatever that means”, which sounds about right. I’m currently #20 on the list, but it only shows people who have been “twitalyzed” in the last 14 days.  When I saw that in the fine print (I initially did not make the list), I ran the Twitalyzer tool on my account, and lo and behold I ranked at #19.

I’ve only sort of tried to understand the Twitalyzer metrics, but like most social media ranking/grading tools, I’m not sure what they define as success is always correct. It was useful for finding new people and for making me feel very important and influential until I dropped to #20 after 30 minutes.

InfoCamp is an “un-conference” that encourages conversations about anything information related. Its supposed to be democratic, unstructured, and low-cost. Its in its 3^rd year (my 1^st year attending and volunteering), and had a great turnout:  350 people!

There seemed to be a good mix of professionals and graduate students, and topics ranged from UX to content development. I met lots of interesting people (which only added to my week of networking after attending Web Analytics Wednesday). The way it works is that people can prepare presentations ahead of time, or on the fly, and sign up to present and discuss an idea. The organizers want InfoCamps to happen in other cities eventually, and so do I.

On day 1 my former interaction design professor Axel Roesler gave a keynote on IXD, and design in general. There was one quote that resonated with me, but I forgot to note who originally said it:

“Design is the reconciliation of seemingly irreconcilable constraints.”

I also saw great presentations on user-centered design and information visualization from Noah Iliinsky, and on user-centered design, optimization, and kittens by Jason Carmel from ZAAZ. I live blogged from day 2 of InfoCamp (sadly I missed Vanessa Fox speaking) below.

Information Architecture and SharePoint

This one was presented by Microsofties, so I was a bit skeptical. I also typically hate dealing with SharePoint, and I’ve done an  IA project with it; maybe I’m just completely biased.

Someone asked about people who want to tag things with more terms than you’ve allowed, or conversely, don’t want to tag things. The answer was “I don’t think that’s a technology problem, that’s a people problem.” Not sure I agree with that. Yes, you need to establish a process that works for your users, but not allowing flexibility and user error recovery in the information system is poor usability practice.

In terms of metadata for SharePoint, their argument is that authors will automatically see the value in assigning metadata to documents and fill in metadata.  I believe unless people are educated in the value of metadata and there is some kind of control applied to what kinds of metadata terms should be used, SharePoint is not as effective.

Hm..and now he’s admitted “[Microsoft SharePoint is] not the best wiki, we’re not the best document and records management system…but we try really hard to make all of these things work together.” Fair enough.

How to start your own InfoCamp

Recommendations from the organizers, Aaron Louie and Rachel Elkington from ZAAZ. There’s tons more info on the wiki.

**NO FEAR**

1. community
2. $ – sponsorship
3. venue
4. publicity
5. logistics
6. personnel
7. social media (see the #infocamp hashtag on Twitter)

Came about from Rachel and Aaron attending IA Summit, and thinking it was good for theory, boring for practitioners.

“The best discussions happened in the hallways and afterparties.” –Rachel Elkington on typical conference experiences

Wanted to bring in the local community and reinvigorate the local ASIST chapter.  They also didn’t like that conference attendance is limited by cost and structure. Both of them wanted to imitate a bar camp format in Seattle and have it be be a movement–a viral form of conference.  The key was finding like-minded people and keeping the conversation going.

Page Tagging

As promised, I said I would post about social media and page tagging. Even though I haven’t done much page tagging outside of Google Analytics, I had a few discussions about it at ZAAZ this past week.  Omniture and WebTrends have some structure around the variables you can tag links/onload events within a page, such as campaign variables and traffic counting variables.

One co-worker showed me her process for keeping track of what she was tagging and how you could use the tags for a variety of purposes when thinking creatively. She had to create a data dictionary to keep track of what she was tagging and why she was tagging it that way for herself, the developer, and any future people working with these pages.

To me this seems like a less than ideal system, and the information science training kicked in and made me think that there should be some kind of taxonomy or controlled vocabulary for page tagging within a company or group.  At least on a project, or in the long term, it would make it easier on everyone if people were naming their variables in a similar way, especially if someone has to decipher your tags later.  It seems almost necessary for Google Analytics, where the user has complete freedom in naming each part of the event tracking tag. I will want to discuss this idea with other people, maybe there’s some obvious reason I don’t know about that prevents people from creating a taxonomy.

Social Media

So I won’t repeat how to do this because I just followed the instructions on this very useful post, but I created a custom advanced segment matching a regular expression in Google Analytics to track the social media traffic sources as a group.  Very easy to setup, you basically just list all the sources you want to track (e.g. “Facebook | Twitter”). It showed social media traffic as much lower than I expected based on the referrers, especially from Twitter, but I’m not sure why that is. I had an interesting discussion today at lunch in the Microsoft Commons, about whether there is really an ROI in social media, and basically I thought that it was more about brand perception and viral marketing, and he thought you had to rely on organic interest and creating a tsunami effect with your sphere of influence.

Side note: GA now offers pivot tables?? But is rolling them out gradually. I am not one of the lucky first.

Why so low social media?

Other Things

Last night FC ZAAZ 99 lost, 4-2 (I think?).  It was a frustrating game not because we lost but just the playing style and some of the issues that come when playing with new people and boys. I felt like I was running like a maniac all over the field and not getting the ball enough to make it worthwhile. Also how ghetto does a high school have to be when they lock their toilet paper dispensers to the wall?

Today I officially became a real person at Microsoft because I show up in the system and have my ID badge. So now I’m not just a pseudo-person getting locked out all the time.  I’m working on a laptop that runs Windows 7, and so far I really like the new features. Then I got to play with a Surface table for the first time, which was very exciting after all of the videos/discussions/projects I’ve worked on this year that relate to it.  It does work pretty much as I thought it would, though this one was not interacting with devices.

Just for fun, the Microsoft Surface parody video:

This is my secret shame, but until today I never tried using event tracking.  Probably because I assumed (until I was informed today) that event tracking and page tagging involved writing complex JavaScript, when in fact all you’re doing is calling a function and adding variables.  I should have guessed that Google Analytics (and other software) would try to make this a painless process, but JavaScript still intimidates me sometimes.

I tested it out today by inserting events into the tabs in my portfolio pages in a simple onclick call:

<a href=”#” onClick=”pageTracker._trackEvent(‘Tabs’, ‘Click’, ‘Project 1′);”>

I won’t get any data until at least tomorrow (assuming anyone clicks on it, but I clicked on all of them to make sure it works).  Basically this code can be put into any section within your code that you want to track, such as downloads, video plays, clickthroughs, etc. Its a really powerful capability that I wish I would have tried out earlier but I think I’ll be using it plenty from here on out now that I see how easy it is.

All I had to worry about was the things inside the parentheses which translate to: ‘category’, ‘action’,'label’, ‘value‘.  The last 2 things are optional, but what is nice is that you can name these in almost any way you want so that they are descriptive and unique.  You can also keep categories and actions the same in different events if you want to associate like categories and actions.

Most depressing graph ever

Now I feel especially empowered to segment data further and drill down into the data of sites and pages to see what people are doing on the page for specific sections and dynamic elements. Web analytics is nerdy fun for me, don’t judge.

Aaaand…just as I quit all my soccer teams for the summer, I decided to play with the ZAAZ team. Oops.  Today I got to play some with Web Trends and Omniture and I’m looking forward to learning more about the cool things they can do. Though apparently Google Analytics is catching up quickly.

I also wonder if I will be able to take the Microsoft Connector to work even though I’m part-time there. I hope so. I’m always jealous of their wi-fi and clean looking shuttles.

UPDATE: Huzzah! It worked.

A less depressing table

So much happened today, but I’m kind of too tired to write it all. In a nutshell:

1. ZAAZ is so so cool. The people, the building, the vibe, the work atmosphere…I really lucked out. I managed to lock myself in a stairwell somehow, and I snagged myself a copy of a book I’ve wanted to read for awhile: Web Analytics: an Hour a Day, by Avinash Kaushik.  I’m excited to start doing more things there.
2. I got treated to lunch and dinner by my mom. Very nice.
3. Got a job offer on a side job as a web metrics administrator for Microsoft. Part of the reason for #2.

I saw an interesting thing in the elevator that I thought would have fit in nicely with my HCI class, because it was an interesting design choice. I’m not sure if you even can press that button, or if it just lights up when help is coming. Also if you’re not a native English speaker you’re S.O.L.

Help is on the way button

UPDATE: I think the button can be pressed, or it affords pressing anyway. I will probably not press it to see what feedback I get.